Once your booking is confirmed, you will receive an automated confirmation and receipt by e-mail containing your confirmation number and full details of the product that you have purchased. If you have not received an e-mail confirmation, please do not make a further booking. Firstly, please check for your JUNK/SPAM file as the confirmation may be there. 

If not, please contact our Aftersales Team on: 0161 888 0830.

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com.

If you are calling from overseas please call +44 161 888 0830.

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

If you have made a mistake on your booking, please contact us immediately and we will respond as quickly as we can. We cannot guarantee that amendments may be made to your booking, however if they can they may incur a charge. This will be discussed with you when you contact us.

As soon as you are aware of your mistake, pease contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

Please always communicate with us, Airport Direct Travel first. We will work quickly to answer any questions. For data protection, we will ask you some questions before discussing your purchase.

Due to data protection restrictions, your airline or our other suppliers will probably not discuss your purchase made through us if you call them direct.

Please go to MANAGE MY BOOKING and insert your Airport Direct Travel Booking Reference and other details to access you booking. You will be able to print your document here. Please note that your confirmation and receipt document acts as your receipt. 

There is NO VAT on flight bookings.

Your confirmation and receipt document will feature the following, depending on what you have booked:

Airport Direct Travel Booking Reference: This is to be used on the MANAGE MY BOOKING portal or in any of your communication with us.

Airline Booking Reference: This is to be used to check-in with your airline. An example of an airline booking reference is EX3T3X.

Airline Booking References which commence with two initials and _ (example: BE_ or VY_), when checking in for your flight please ignore the two initial and the / and use only the main part of the reference.

Hold luggage is an optional extra and you should be offered the opportunity to purchase this when making your booking. If you are not, please proceed with your booking and call our Aftersales team to add luggage to your booking. An additional cost will apply and will be collected by our Aftersales team.

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 8:00 AM to 9:00 PM
Tue: 8:00 AM to 9:00 PM
Wed: 8:00 AM to 9:00 PM
Thu: 8:00 AM to 9:00 PM
Fri: 8:00 AM to 9:00 PM
Sat: 8:00 AM to 9:00 PM
Sun: 9:00 AM to 6:00 PM

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

If you have purchased hold luggage online when making your booking, this will be listed on your confirmation and receipt under the Baggage and Flight Extras section.

Hold luggage is an optional extra and you should be offered the opportunity to purchase this when making your booking. If you are not, please proceed with your booking and call our Aftersales team to add luggage to your booking. An additional cost will apply and will be collected by our Aftersales team.

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours: 
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com.

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

If you have purchased hold luggage online when making your booking, this will be listed on your confirmation and receipt under the Baggage and Flight Extras section.

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours: 
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com.

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

An additional cost will apply and will be collected by our Aftersales team.

Please go to the  MANAGE MY BOOKING portal and access this area using your Airport Direct Travel Booking Reference. 

Please submit this information as early as possible. You will need your Passport to hand when you do this.

Online check-in is quick and free to do. Most scheduled airlines will allow you to check in online 24hrs-36hrs before departure.

Your Airline Booking Reference will be required.

You will need to print out your boarding pass which will highlight any hold luggage purchases you have made. The boarding pass will also highlight check in information and hand baggage restrictions.

Please see our airline information page for direct links to the airline's online check-in facility.

For flights that do not have an online check in facility, when you arrive at the airline check in desk you will be required to present the following items in order to receive your boarding pass: 

- Appropriate identification and travel documents i.e. passport, visa if required, etc. 

- A printout of your confirmation and receipt or confirmation e-mail to present to the check in representative. 

Please make sure that you have obtained the relevant passport, visa and health inoculations for the country they are travelling to, well in advance of travel.

Find your airline

Please note that it is always best to check with the airline for accurate check in times. We recommend that you check in at least 2 hours prior to departure for a short haul flight and at least 3 hours for a long-haul flight lasting longer than five hours. Flights to Israel may have check-in times which exceed the suggestions above. 

If you check-in online before departure, your check in times will be explained.

Depending on the airline you are travelling with, seat reservations can be made at check in.

Some airlines allow you to purchase allocated seating, extra leg-room seats prior to check in. Please contact our aftersales team if you would like to purchase allocated seating.

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

On Domestic Flights within the UK and to Ireland valid photographic ID will be required.

On European Flights a Passport (or other national ID will be required).

Please see our airline information page for specific information.

Airlines. Almost all airlines now operate on a ticketless basis using Electronic ticket (or e-ticket). E-tickets are stored within the airlines reservation system rather than printed on a paper copy. (SCHEDULED AIRLINES)

Airport Parking, Airport Lounge and Security Fast Track vouchers. These are generally emailed to you quickly after booking. If you have not received your voucher within 7 days of departure, please check your JUNK/SPAM filter and if not received please contact our Aftersales Team on: 

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

Hotels, Airport Hotels, Car Hire, Attraction Tickets and Package Holiday Tickets: These are generally emailed to around 10 days before departure. If you have not received your voucher within 7 days of departure, please check your JUNK/SPAM filter and if not received please contact our Aftersales Team on:

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com.

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

Please note that before making any booking with any sort of disability or special need, we would strongly recommend that you contact us to discuss the passenger's actual requirements.

Wheelchair assistance - Airlines have their own guidelines regarding the provision and carriage of wheelchairs and they will need to know the dimensions, weights and type if you are taking your own wheelchair and other relevant information for the safety and comfort of the passenger during the flight. This information will need to be advised to your Airline at least 48-72 hours before travel.

There may well be forms which need to be completed and returned to us by the passenger. Please allow plenty of time to complete these. 

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com.

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

This will depend upon the changes you need to make and what the rules are for the travel arrangements you have booked.

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com.

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

We will check if the changes requested are possible and advise you regarding the additional charges applicable.

Please note that Airline tickets are NON REFUNDABLE and in some cases, if an change cannot be made, you will be required to make a new booking and pay again.

As soon as you are aware that you need to cancel.

Please contact our Aftersales Team on: 
0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

An email may be required by us to verify your wish to cancel your arrangements. 

If you require a cancellation notification to make a claim on your travel insurance, please contact our aftersales team to request this:

Please contact our Aftersales Team on: 0161 888 0830

Opening Hours:
Mon: 8:00 AM to 9:00 PM
Tue: 8:00 AM to 9:00 PM
Wed: 8:00 AM to 9:00 PM
Thu: 8:00 AM to 9:00 PM
Fri: 8:00 AM to 9:00 PM
Sat: 8:00 AM to 9:00 PM
Sun: 9:00 AM to 6:00 PM

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

If your booking is changed or cancelled in advance of travel, we will advise you as soon as possible using the contact details which you have given to us. 

If your booking is changed or cancelled upon arrival at the Airport, your airline will advise you of the provisions that have made for you. Any refunds promised, should be requested in writing and submitted to us. 

E-mail us at aftersales@airportdirecttravel.com

Most tickets are non-changeable/non-refundable, however if a refund has been offered to you, it will take between 8-12 weeks to issue this refund. Longer in exceptional circumstances.

No. The airline will automatically cancel your return flight if the outward journey has not been used.

The confirmation and receipt for your booking which is emailed to you acts as the receipt for your purchase.

Please note that there is NO VAT charged on flight bookings.

A flight and hotel break will include a return flight and the accommodation which you select. Some accommodation facilities may be at extra cost. Some hotels and cities charge extra taxes and charges. (See Hotel Stays – What is included). You may also be offered optional purchase for example, airport to accommodation transfers, car hire and options to reserve car parking or airport lounge access. If you purchase and pay for these when you book, they will be included.

If you wish to add other products to your booking please contact our After Sales Team: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

Package Holidays can only be booked over the phone with us. A package holiday will include the flight and accommodation and other inclusions discussed when you make your booking. Some accommodation facilities may be at extra cost. Some hotels and cities charge extra taxes and charges. (See Hotel Stays – What is included)

You may also be offered optional purchase for example, airport to accommodation transfers, car hire and options to reserve car parking or airport lounge access. If you purchase and pay for these when you book, they will be included.

If you wish to add other products to your booking please contact our After Sales Team: 0161 888 0830

Opening Hours: 
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

When booking, please check carefully on the inclusions of the accommodation purchase you have made. Some accommodation facilities may be at extra cost.

Your accommodation confirmation and receipt and your accommodation voucher (issued around 10 days before departure) will explain what has been booked and is included.

Hotel and City taxes are generally paid locally by being added to the room account for payment on departure. These taxes are mandatory and are not included in the price of your trip. This can vary from £0.75 to £4 per day. We will try to advise you of any such charges, where possible, however such taxes are changing all the time.

Some hotels require a credit card imprint upon check-in. Although all hotel reservations made through us are pre-paid, you may be asked for a credit card to cover purchases made at the hotel, additional services or taxes.

All rates are fully inclusive of:

  • Unlimited mileage (except where stated otherwise)

  • Collision damage waiver with excess (CDW) / Loss Damage Waiver with excess (LDW)

  • Third party insurance

  • Theft waiver

  • VAT

  • Airport fees and all local taxes (except where stated otherwise)

Not included in the cost of the hire - Petrol, personal accident insurance, special request items and where applicable young driver surcharges and additional driver charges. All costs payable locally. Please note that there are some insurance exclusions.

Type of vehicle – Please consider the size of vehicle you hire carefully. Please note that only the maximum permissible passenger numbers are eligible to use the vehicle and this number cannot be exceeded. Please also consider your luggage requirements which will need to be accommodated in the vehicle you hire.

Documentation -You must have the pre-paid car hire voucher to collect the rental vehicle outside of 7 days before departure or sooner. No refunds will be given for failed hires due to lack of a voucher or of non-production of the pre-paid voucher. Please keep all rental documentation for 28 days after returning home.

Driving Licence - Drivers must produce a full driving license written in the English Alphabet and held for at least two years. Any endorsements must be declared at time of booking, as in some cases, hire will not be possible with certain types of endorsements. No refunds will be given for rentals aborted due to non-production of any driving license or non- disclosed endorsements. Faxed or photocopied licenses are not acceptable. Non EU licence holders should check with the embassy of the particular country they are travelling to as some may require the driver to have an International Driving Permit or other special documentation.

Flight Information - For all rental reservations, it is imperative that we are given the correct flight information to ensure that your vehicle will be correctly reserved for you.

Collection – location for the collection of the rental vehicle will be shown on your car hire voucher.

Deposits & Petrol - Most car hire companies require a deposit, which varies by destination, to cover the Insurance Excess, petrol in the car and other charges incurred during the hire such as speeding or parking fines. A valid major credit card must be used in most locations and must be in the name of the lead driver. Debit cards are NOT widely accepted. Cars are normally supplied with a full tank of fuel and must be returned full. However this depends on each individual supplier and will be explained on your car hire voucher.

Drivers Age - The minimum and maximum age for all hires is stated on the car hire voucher as this varies according to location and supplier. However, it may still be possible to rent a car if you fall outside of the required age.

Please contact our After Sales Team: [
Brand_Phone]

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

Additional Drivers - Charges may apply for additional drivers in certain locations, payable locally. All additional drivers must produce their driving licence to the local supplier before they drive the vehicle otherwise the insurance will become invalid.

Period of Hire/Daily Rate Calculation - Hire periods are calculated on a 24 hour basis. After collection of the car, extensions of the hire period will be charged by the local car hire company at the local daily rate (which may be considerably higher). Please note that missed return deadlines will be charged locally. Please note that no refunds will be made for vehicles returned early.

Personal Accident Insurance (PAI) - This optional insurance may be covered by your own holiday insurance. Please check this before you travel. If PAI is required, it can be taken out locally on collection of the hire car for an additional fee.

Extras and Special Requests - Child seats: these are mandatory in most countries and must be requested at the time of booking. However, we cannot guarantee their availability and recommend that you take your own. Ski racks, snow tyres, snow chains and Sat Nav are available in many locations at an extra charge payable locally but must be requested in the UK.

Local Charges - The costs and conditions of all incidental items such as the special requests and extra drivers are subject to local tax.

Vehicle Type / Suitability - We cannot guarantee a particular model or make of vehicle. The vehicle on the car hire voucher is for guidance only and we reserve the right to substitute it with another similar vehicle. If for any reason whatsoever, you are not happy with the condition of your vehicle, you must inform the local car hire company immediately.

Mechanical difficulties/Accidents - In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to the local car hire company straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from the local car hire company supplying your vehicle and whose name and address appears on the voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed correctly.

Standard of vehicle - If you are dissatisfied in any way with the standard of the vehicle upon collection or during the rental, you must report this to the car hire company immediately. It is difficult to assess any issue raised made regarding the standard of your rental on completion of hire.

Provision of Vehicles - Please be aware car hire suppliers can refuse to provide a vehicle to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such cases, the contract with us becomes void and we will have no further liability.

Driving Restrictions - Restrictions may be applicable when crossing country or state borders. Please advise our reservations department at the time of booking if you plan to drive out of the country of vehicle collection. Charges may sometimes apply for additional insurance and if so these are payable locally, but please check for further information with our reservations department. Cars are NOT allowed to be driven off road or on un-tarmacked surfaces. This applies to all car types including 4x4's. The insurance will become invalid.

Insurance Excess and Exclusions - With all our car rental partners, you will be required to leave a deposit when collecting your vehicle, to cover the Collision Damage Waiver excess and any exclusions on the insurance such as damage to tyres, windscreen and windows, wing mirrors, undercarriage, clutch, roof, interior, any damage to the locks and any towing charges or loss of keys.

If the vehicle is damaged during your hire, this amount is retained by the local car hire company to cover the cost of repair. If, however, you have opted to take out the Tyre and Glass Waiver (DEW) or Super Damage Excess Waiver (SDEW), then this may be reclaimable as per the instructions below.

Tyre and Glass Waiver (DEW) and Super Damage Excess Waiver (SDEW) – available as optional extras:

DEW covers damage to the tyres, rear windows, windscreen, wing mirrors and passenger windows. Providing the vehicle is used in accordance with the terms and conditions of the rental agreement, this additional cover will allow you to claim back the cost of any damage to these items from Your Car Hire. This does not waive the requirement of the insurance excess deposit, required by credit card in the lead driver’s name at the start of the hire, the amount of which will be authorised and held aside for the duration of the hire.

SDEW (Super Damage Excess Waiver) covers damage to the vehicle in the event of an accident, and providing the vehicle is used in accordance with the terms and conditions of the rental agreement, will enable you to claim back the insurance excess from Your Car Hire on your return. The SDEW also covers damage to the tyres, windows, windscreen, rear window, wing mirrors and passenger windows. This does not waive the requirement of the insurance excess deposit, required by credit card in the lead driver’s name at the start of the hire, the amount of which will be authorised and held aside for the duration of the hire.

To reclaim the Insurance Excess in the case of an accident where the DEW or SDEW is included then you must send us the following items;

  1. Your Car Hire Reference number
  2. Rental Agreement
  3. Damage Invoice
  4. Supplier Accident Report (You must report all accidents/damage to the local supplier)
  5. Police Report (if a third party is involved the accident must be reported to the police)
  6. Credit Card statement showing the transaction.

The excess will not be reimbursed in the following cases;

  • If the accident/damage is not reported to the local supplier immediately.
  • If an accident involving a third party is not reported to the police and a police report obtained
  • damage incurred due to failure to comply with the rental conditions
  • damage incurred due to driving under the influence of alcohol, drugs or medication.
  • loss of or damage to the car keys
  • private objects that are stolen from the vehicle or damaged
  • subsequent costs such as towing costs, hotel accommodation, phone costs etc

DEW/SDEW is not applicable where the vehicle has been driven with undue care and attention, on un-tarmacked roads, negligently or if the driver has been under the influence of drugs or alcohol. The cost of the excess will not be waived in any of the above circumstances and you may be liable for the full amount.

DEW/SDEW does not cover the loss or damage of car keys and where replacements have to be found, and any costs directly involved with the theft of a vehicle.

DEW/SDEW does not cover vehicles taken off road.

If paid for locally, DEW/SDEW can cost up to EUR30.00 per day. The contents of the car are sometimes covered under your own travel insurance. Please check this before travelling.

Additional Conditions Applicable in the USA Canada and Australia - As we utilise a number of different suppliers in the USA, Canada and Australia, please call our reservations centre who will be happy to go through any special conditions applicable to the supplier that your booking has been made with. US and Canadian licence holders are not able to hire cars in the US and Canada. There are fees are put in place by the Government and are payable upon arrival by cash or credit card.

Your car hire providers will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The client will indemnify Your Car Hire against this in respect of such claims.

Parking and driving violations - The customer is responsible for all parking and driving violations.

Number of passengers - All vehicles booked through us are insured for a maximum number of people only. 

These are optional but should be carefully considered:

DEW (Damage Excess Waiver) covers damage to the tyres, rear windows, windscreen, wing mirrors and passenger windows. Providing the vehicle is used in accordance with the terms and conditions of the rental agreement, this additional cover will allow you to claim back the cost of any damage to these items from Your Car Hire. This does not waive the requirement of the insurance excess deposit, required by credit card in the lead driver’s name at the start of the hire, the amount of which will be authorised and held aside for the duration of the hire.

SDEW (Super Damage Excess Waiver) covers damage to the vehicle in the event of an accident, and providing the vehicle is used in accordance with the terms and conditions of the rental agreement, will enable you to claim back the insurance excess from Your Car Hire on your return. The SDEW also covers damage to the tyres, windows, windscreen, rear window, wing mirrors and passenger windows. This does not waive the requirement of the insurance excess deposit, required by credit card in the lead driver’s name at the start of the hire, the amount of which will be authorised and held aside for the duration of the hire.

If you are travelling while pregnant you should seek the advice of your GP before booking. Many airlines have guidelines for pregnant travellers and should be checked with the airline you are travelling with for confirmation. A suggestion of these guidelines is below:

Up to 28 weeks: Normally ok to travel for single pregnancies

Between 28 - 36 weeks: Airlines may require a Pregnancy Information Form from your doctor

After 36 weeks: Not permitted to travel.

If you are in any doubt, please contact our After Sales Team: 0161 888 0830

Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

Please enter dates of birth in carefully when making your booking online. Incorrect submissions or assumptions may result in an outstanding amount being due to us before you travel.

Please note that a birthday while overseas may result in a higher Airfare being due. 

Infant: 0 - 23 months for the full travel period.

Child: 2 - 11 years for the full travel period.

Infants are not allocated a seat and will be required to travel on an adult's lap. If you require a seat for your infant (if permitted by the Airline), you will need to purchase a child seat.

Please check with us before making your booking as there are restrictions and guidelines for children travelling alone.


Please contact our Customer Services Team on: 0161 888 0830 


Opening Hours:

Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed


If you are calling from overseas please call +44 161 888 0830


Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.


Children aged 5 - 11


Some airlines will provide a service to supervise children aged 5 - 11. Availability of this service will depend on the airline, will be subject to certain conditions, and a fee may be charged for this service.


Children aged 12 - 16


Some airlines may offer a supervision service to children aged 12 - 16. Availability of this service will depend on the airline, will be subject to certain conditions, and a fee may be charged for this service.


Flight: When travelling on a flight-only basis, passengers can only travel alone if they are aged 14 years or over subject to airline approval, providing they can travel unassisted. Please note if they are aged 14 - 15, a parent or legal guardian must accompany them to check-in, and they must present a valid photo-id in their own name


Hotels: When travelling on an arrangement including any accommodation, no person under the age of 18* years will be allowed to travel independently.


USA/LAS VEGAS - Visitors are required to be a minimum of 21 years old if unaccompanied. The passenger’s age relates to the whole of the period when they are away including the day of return.

For up to date information, please refer to the foreign office information portal via:

FCO Travel Advice

View the terms and conditions you accepted when you made your booking.

We want you to be happy with your purchase. Please contact us immediately, if you have any concerns before your departure: 

By Phone: 0161 888 0830

Our Customer Service Opening Hours:
Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Or e-mail us at aftersales@airportdirecttravel.com

If you are calling from overseas please call +44 161 888 0830

Outside of these hours, if you are travelling with 72 hours or you have an emergency. Please call our sales team on 0161 888 0854. If you are calling from overseas please call +44 161 888 0854.

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, and you wish to complain further, you must send formal written notice of your complaint to us and within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure may affect ours and the applicable supplier’s ability to investigate your complaint and will affect your rights under your booking contract with us.

Bookings:

Mon: 8:00 AM to 9:00 PM
Tue: 8:00 AM to 9:00 PM
Wed: 8:00 AM to 9:00 PM
Thu: 8:00 AM to 9:00 PM
Fri: 8:00 AM to 9:00 PM
Sat: 8:00 AM to 9:00 PM
Sun: 9:00 AM to 6:00 PM

Customer Service:

Mon: 9:00 AM to 5:00 PM
Tue: 9:00 AM to 5:00 PM
Wed: 9:00 AM to 5:00 PM
Thu: 9:00 AM to 5:00 PM
Fri: 9:00 AM to 5:00 PM
Sat: 9:00 AM to 5:00 PM
Sun: Closed

Visit our helpful destinations portal. View a full list of destinations, with descriptions, flying schedules, special offers and lots of interesting facts.

Visit our helpful destinations portal. View a full list of destinations, with detailed flying schedules.

Visit our helpful destinations portal. View a full list of destinations, with descriptions, flying schedules, special offers and lots of interesting facts.

Visit our helpful destinations portal. View a full list of destinations, with descriptions, flying schedules, special offers and lots of interesting facts.

We are a member of ABTA and all Package arrangements not including flights are protected under ABTA membership number P6617. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels on their own may not be protected and you should ask us what protection is available.

To view the conditions of carriage of your airline, please follow the link below and select the required airline.

Find your airline

To view the baggage policy of your airline, please follow the link below and select the required airline.

Find your airline